Refund & Shipping Policy

Shipping Policy

Order Processing

All orders placed on the Phal Fruté website are processed within 1–2 business days, excluding Sundays and public holidays.

Once your order is shipped, you will receive a confirmation message with tracking details.

Delivery Timeline

We currently ship across India.

  • Metro Cities: 2–4 business days

  • Other Locations: 4–7 business days

Delivery timelines may vary depending on courier availability, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at checkout before you complete your purchase.

Delivery Partners

We work with trusted third-party courier partners to ensure safe and timely delivery of your Phal Fruté products.

Refund & Return Policy

Due to the nature of food products, returns or exchanges are not accepted once the product has been delivered, except in the cases mentioned below.

Eligible Cases for Refund / Replacement

You may request a refund or replacement if:

  • You receive a damaged package

  • The product delivered is incorrect

  • The product is expired or spoiled at the time of delivery

How to Raise a Request

To initiate a refund or replacement request:

  1. Email us within 48 hours of delivery

  2. Share clear images/videos of the product and packaging

  3. Mention your order ID and issue details

Email: support@phalfrute.com

Requests raised after 48 hours may not be eligible for review.

Refund Process

Once your request is reviewed and approved:

  • Refunds will be processed to the original payment method

  • Refunds typically take 5–7 business days to reflect in your account

Replacement Process

If a replacement is approved, a fresh product will be shipped at no additional cost.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Incorrect address provided by the customer

  • Failed delivery due to unavailability of the recipient

  • Minor packaging variations that do not affect product quality

  • Delays caused by courier partners beyond our control

Order Cancellation

Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellations are not possible.

To cancel an order, please contact us immediately at:
support@phalfrute.com

Contact Us

For any shipping or refund-related queries, feel free to reach out:

 Email: support@phalfrute.com

Contact Shop